Elpha Lodge - Our Commitment to Quality Care

Compassionate Care

Our staff pride themselves on being caring and compassionate within their day-to-day interaction with residents We understand the difficulties that our residents endure and endeavour to ensure they are treated with the sensitivity and the personalised care they deserve.

Care at Elpha Lodge is given through meaningful relationships based on empathy, respect and dignity.

Dignity and Respect

It is our policy that all staff must always treat our residents with dignity and respect. This includes staff treating them in a caring and compassionate way. Our staff understand that communication with residents using our services must be respectful. This includes using or facilitating the most suitable means of communication and respecting a residents right to engage or not to engage in communication. It also means our residents will be addressed in the way they prefer.

When providing intimate or personal care, we ensure our staff make every reasonable effort to make sure that they respect residents’ preferences about who delivers their care and treatment, such as requesting staff of a specified gender/sex We ensure our residents are never be neglected or left in undignified situations. In line with our mission and values, we only recruit are staff who will respect residents’ personal preferences, lifestyle and care choices.

Holistic Approach

In order to achieve the optimal outcome for our residents we recognise the need to address all aspects of an individual’s requirements though a holistic approach. This includes consideration of a range of our residents, physical, emotional, spiritual, social and environmental and social needs.

We pride our self on ensuring we know our individuals though thorough assessments, developing a good relationship with the residents and working collectively with visiting professionals and primary care services. We also offer a range of inhouse holistic therapies to ensure a residents can get the best out of their stay Personalised care plans are created in collaboration with the residents ensuring all staff have access to the information required to meet the individualised needs of all of our residents

Personalised Support

The care we provide is based on a full assessment of needs and the systematic and continuous planning of care for each resident. We draw on expert professional guidelines and support to ensure bespoke care to meet each individuals’ unique needs and in pursuit of the best possible care.

• The individual is fully assessed prior to admission, in relation to their needs, wants and desires and suitability to live cordially with the other residents
• All residents are Individually supported to regularly update and implement a care plan based on an initial and then continuing assessment.
• We seek advice and support from appropriate professionals to meet the health care needs of each resident
• We follow policies and procedures for the safe administration of resident’s medications., and support those who can self-administer.
• As a team ensure residents’ privacy and dignity is respected in all aspects of the delivery of health and personal care.
• Encourage individuals to maintain and improve hygiene, self-respect, and confidence.
• Support residents to achieve a home life and continue with social and spiritual activities and hobbies
• We provide 24-hour waking supervision.
• Hold group-meetings to aid the smooth running of the home, air grievances, and resolve problems.
• • Support residents who are dying, with sensitivity and respect and support their loved ones through a difficult time including following death.

Experienced Team

To provide holistic, person-centred care, the staff employed are selected for their caring qualities and unique skill sets. The essential training required to meet each role is provided to all staff to ensure all the skills necessary are carried out to the highest standard.

Staff development opportunities are supported through regular supervision and appraisals from experienced Management team

Focus on Wellbeing

The wellbeing of our residents is at the heart of what we do and work with the holistic model of care to ensure that, alongside the physical personal care we provide, the environment and access to meaningful social activities is suitably therapeutic.